04 October, 2011

Error Solved - Spooler subsystem app stopped working and was closed

You might encounter the error "Spooler Subsystem App stopped working and was closed" in Windows XP and Windows Vista, And the printer is usually HP which causes the printer spooler to stop.

Main causes of Printer Spool Errors -

  • You computer might have been infected by a trojan or virus. Thoroughly Virus scan your system with your antivirus.
  • Spooler service was stopped by accident or is turned to Manual or Disabled mode.
  • You install printer driver which contains error or incompatible with previous printer drivers installed in your system.
  •  Print job and drawing instructions files (.shd and .spl files) were corrupted by accident which caused print que lock and as result – Spooler service crash.
  • HP 1018, HP 1020, HP 1022 printers have a known issues with latest Adobe applications when you are trying to print some .pdf files.

Try the following to resolve Spooler Subsystem App stopped working and was closed error

Check the windows service
  1. Click on start > Run and type in services.msc and hit enter.
  2. Scroll down to the “Printer Spooler” service, Right click on this service and select start.
  3.  Click the general tab and make sure the service startup is set to automatic,
  4. Click on the recovery tab and select “Restart the service” for all three drop down boxes.
  5. Now if the spooler subsystem app stopped working your system will try three times to restart the printer spooler service.
Turn off Internet Print Client
  1. Click Start > Control Panel > Programs and Features,
  2. In the left side, Click "Turn Windows features on or off"
  3. Click + sign of Print services,
  4. Check Mark and select LPD and LPR.
  5. You should remove the check box against "Internet Printing Client". Restart your PC.
  6. Then click start > run and type in eventvwr and hit enter.
  7. Now search the logs for any spooler errors you might have
Uninstall and Re-Install Your Printers
  1. Deleting and re-installing your printers will “Refresh” the printer settings.
  2. Click Start > Control Panel > Printers >
  3. Right Click on all printers one at a time and select delete.
  4. Then add each printer back one at a time printing test pages if possible after you add every printer to see if the Subsystem App stopped working and was closed error comes back.
  5. If the error does come back for a certain printer try to update the drivers as per below.
Update Printer Drivers
  1. Take a look at what driver your printer is using,
  2. Click Start > Control Panel > Printers >
  3. Right Click on all printers one at a time and select properties.
  4. Note down what driver the printer is using.
  5. Now download the latest driver for that printer and install it on your computer.
Quick Tip For Vista Users 
Sometimes Vista turn off LDP port after installing new printer driver and leaves only Internet client port only. That is why the printer spooler service failed to start.

Follow these simple steps -

  1. Go to Programs and Features in Control panel.
  2. click Turn Windows features on or off
  3. click + sign of Print services
  4. Select LPD and LPR. 
  5. You should remove Internet Printing Client.
  6. Now restart your PC to ensure there is no error of spooler service.
  7. Install your printer driver again.


  1. I followed your article and i was able to solve my problem,issue was that my drivers were not compatible.My case was simple i just re-install my drivers and the error was gone.
    Thanks mate ! Cheers

  2. you sir are awesome. i've been haiving this problem for months now. and i FINALLY got it fixed. thanks. :)))

  3. where is folder labeled programs and features in the control box for win xp older ver


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